FAQs

How do I place an order?

Simply browse our collection, select the item you want, and click Add to Cart. Follow the checkout steps to complete your purchase.

Can I order a product that is not listed on your website?

Yes. If you can't find the item you're looking for, simply use our Request a Product feature or contact us via WhatsApp or email. We'll do our best to source it for you.

How long does order processing take?

Orders are typically processed within 3–5 business days (excluding weekends and public holidays).

Before shipping, we provide quality control photos and videos for your confirmation. Your order will be shipped only after you approve the inspection.

Once your package has been dispatched, you will receive a shipping confirmation email with your tracking number.

What shipping methods do you offer?

Standard Shipping (Free)
Free worldwide shipping
Shipped via international airmail
Estimated delivery: 15–20 business days after shipment
Express Shipping (+US$36)
Additional shipping fee: US$36
We will choose the fastest and most reliable commercial courier available for your destination.
Estimated delivery: 5–8 business days after shipment (depending on destination)

Which countries do you ship to?

We ship to most countries across Europe and North America, as well as many other international destinations.

Due to shipping restrictions or local customs regulations, we may be unable to deliver to certain countries or regions.

If you're unsure whether we can ship to your location, please contact us before placing your order. Our customer support team will be happy to confirm availability and recommend the best shipping option.
My tracking number isn't working.

Tracking information may take 24–72 hours to appear after your package has been shipped.

If your tracking number has not updated after several days, please contact us and we'll check the shipment status for you.

Will I receive an order confirmation?

Yes.

After your payment is successfully completed, you will receive an order confirmation email.

Once your order has been processed and shipped, we'll send another email containing your tracking number and shipping details.

Please ensure that the email address you provide during checkout is correct.

Do you offer discount codes?

Yes.

We occasionally release promotional coupons through our website, email newsletter, and social media channels.

If you have a valid coupon code, simply enter it during checkout to receive your discount.

Are customs duties or import taxes included?

For most countries, we use tax-inclusive shipping services, which means customs duties and import taxes are typically covered.

If your package is unexpectedly subject to additional customs charges, please contact our customer support before making any payment. We'll work with you to resolve the issue.

What payment methods do you accept?

We currently accept:

PayPal Invoice
Credit & Debit Cards (Visa, Mastercard, American Express, Discover, etc.)

For customers without a PayPal account, simply select Pay with Debit or Credit Card on the PayPal checkout page to pay securely using your bank card.

Is my payment secure?

Yes.

All payments are processed through secure, encrypted payment gateways. We do not store your credit card information, and your payment details are protected throughout the transaction.